Complete M&S Survey at

Marks and Spencer (M&S), a renowned global retailer, has introduced the Makeyourmands survey, a web-based tool designed to measure and evaluate consumer satisfaction regarding their products and services. This survey serves as a valuable resource for M&S, aiding them in enhancing their store merchandise, in-store ambiance, and customer support.

In this article, we will provide a comprehensive overview of the steps required to participate in the Makeyourmands survey, accessible at Additionally, we have outlined the terms, guidelines, and conditions that will help you participate in the Marks and Spencer Customer Survey.


Why They are Conducting the Makeyourmands Survey

M&S Survey is expected to gather input and ideas from their clients and make improvements so their clients will have a superior shopping experience later; thus, they can further develop sales. Participating in this Makeyourm&s survey will give you an exceptional opportunity to leave critical comments about your most recent contribution to the store.

The company genuinely needs this analysis so it can understand what works and what doesn’t. Each piece of your suggestion is significant for M&S to formulate further improvement. The inquiries depend on the conditions, for example, the way the colleagues make you feel delighted or disappointed, cleanliness, safety, the atmosphere you find in the store, the quick and easiness of payment and more.


www.Makeyourm& Survey Reward

Upon effective fulfillment of the Makeyourmands survey, you will get the Marks and Spencer review reward. For some genuine criticism, Marks and Spencer is offering a £50/€50 gift voucher to their clients who have shared their input about their shopping experience. There will be ten champs; each will get £50/€50 as a gift e-voucher, which is non-transferable and non-interchangeable.

The company will draw ten winners at random from all finished and legitimate feedback entries every month following the end date. The winners will be informed by telephone or e-mail within 15 days of the end date. If the winner does not respond after three attempts, an elective individual might be chosen indiscriminately, and the company will have no responsibility to the first winner.


Marks and Spencer Survey Rules and Regulations

  • This prize draw is open only to permanent residents of the United Kingdom and the Republic of Ireland over 18 years of age.
  • Transferring the prize is not accepted.
  • Any of the officers, employees, agents, or staff members of M&S, as well as their immediate family members, cannot participate in the prize draw at www.makeyourm&
  • Contestants can make two survey sections for each family each week.
  • Only one survey prize for every contestant is allowed.
  • Within 15 days from the month-end, the winners will get a message through e-mail or telephone and need to claim the award no later than 14 days after getting the message.
  • If any winner neglects to acknowledge the prize within the specified days, an alternate winner will be picked by redraw.
  • Read the complete rules here.


Quicksteps to Win £50/€50 M&S Gift Voucher

  1. Visit the website
  2. Select whether you have a purchase receipt or not, and enter the essential information from your receipt.
  3. Answer all the customer satisfaction survey queries.
  4. Provide your concern to enter the survey prize draw.
  5. Enter your details like an e-mail address.
  6. At the time of finishing, you will get an entry in the monthly prize draw.


How to Do the M&S Survey at – Detailed Guide

1. Visit the official survey portal and read the privacy policy and terms and conditions on this page.


2. Select “Yes” if you possess a valid receipt.

3. Enter the details (Date and Time of visit) at the bottom of your receipt from your most recent visit to an M&S Store and click Continue.

4. There are three codes (A, B & C) which consist of 3 groups of digits, which you should see on the bottom of your receipt. Enter each of these codes from your ticket in the corresponding boxes and click “Next.”

5. Choose “No,” if you don’t possess a receipt. After that, your store name and region will be asked, and click “Next.”


6. The survey questionnaire starts on this page, and you have to answer them based on your experience in the M&S store where you made your recent purchase.

make your m&s

7. The majority are multiple-choice questions, from which you can pick your reply.

8. Answer the possibility of recommending the M&S Store to friends and family. Rate your experience from highly likely to Not at all possible.

9. Also, provide details as much as possible about your experiences that made you feel anything different. Rate the questions on a 5-point scale based on your overall experience.

10. Clicking next will direct you to the page where you have to Enter your gender, age, and other specified information for classification purposes.

11. When you are finished, click ‘Signup for the prize draw’ to go into the sweepstakes.

m&s survey

12. Provide your e-mail address if you have to contribute some more of your overall thoughts and feelings about M&S in the future.

13. Click on the ‘Finish’ button, and you will get a notice that “Thank you for taking as much time as necessary to finish this study.”

marks and spencer survey

About Marks and Spencer

Starting in Leeds City in the United Kingdom, Marks and Spencer (M&S) is one of the best and most successful retailers worldwide. It is well known for its top-notch material and attire things, household items, and well-appointed food products, all of which have been proposed to its clients over numerous years.

These days, this enormous retail Group has outlets and stores in more than 50 nations, including India, China, and Egypt. Today, more than 80,000 individuals are working in connection with this multinational store. In 1998, it became the foremost British retailer to make over a billion dollars in pre-tax profits.


Marks and Spencer Contact Details

Customer Service Numbers:-

Clothing & Homeware: 0333-014-8000

Food: 0333 014 8222

Store Service: 0333-014-8555

Marks and Spencer Group
plc Waterside House
35 North Wharf Road, London W2 1NW.


Final Words

We believe this article will help you understand everything about the Marks and Spencer Customer Survey. Read the article and complete the review through

If you need more clarification, post it in the comment section or contact us here at



What is Makeyourmands?

Makeyourmands is a customer feedback survey directed by the Marks and Spencers Group at The aim of this web-based survey is to measure consumer satisfaction with services and products presented by them.

How to participate in the M&S survey?

To participate in the M&S till receipt survey, go to www.makeyourm& and answer the survey questions based on your experience with the M&S Store.

Is there any reward for the Marks and Spencer Survey?

Yes. A £50 gift voucher is the reward for the Marks and Spencer Customer Survey. There will be ten winners; each winner will receive a £50 voucher.



27 thoughts on “Complete M&S Survey at”

  1. My wife and I are regular customers to your Handforth Dean branch. Ww visit the store at least four times a week for breakfast as well as pirchasing clothes and food at times.
    The main cafe is excellent in evry way possible but it does leave a need to improve the variety of food on offer. When one goes to buy bread in a supermarket the the shelves are overwhemed with white bread yet the cafe only provides sandwiches with brown bread. I believe if would help enormously if you could provide a variety of both types of bread, Thank you. James Davod Lang. 07785 243 267

  2. I visited the Breahead store on Saturday 15/01/2022 at around noon, I was assisted by Michelle in the lingerie dept, she was fabulous, extremely helpful and knowledgeable, nothing was too much trouble, she is a credit to your store and I highly recommend her assistance

  3. There is a young man in your Workington store called Dan he is a lovely young man he was on the tills today he is very helpful and so plity he is a credit to your shop

  4. I visited the Marks & Spencer outlet at Astle Retail Park, West Bromwich. I was assisted by June who was very pleasant and very helpful and is a credit to the store. Thank you.

  5. On Saturday 12th February 2022 at about 08:45 i attended the marks and Spencer at 70 Finsbury pavement, moorgate.
    The staff were all nice but Janet in particular, was very helpful to me. She made sure that i was satisfied and was very pleasant to me. I must say thank you to marks and Spencer for having such a wonderful lady working for them. Thank you.

  6. I visited the Newton Mearns Food store this afternoon and was served by Innes on the till. Innes had just served an elderly lady in front of me in the queue and showed great patience and kindness with her. She had a hearing impairment and was finding it difficult to hear Innes because of the face masks. He took his time with her and repeated himself in a louder, slower voice. She was also struggling to operate the chip and PIN device and he was very patient explaining it to her. When it was my turn, he apologised to me for the wait and put my shopping through nice and quickly.

  7. My wife and I usually go to Mark and Spencer for shopping. A cashier lady named Joan is very cheerful and polite whenever passing through for payment. We always choose that cashier when payment.

  8. I was served today at Northampton Marks and Spencer by Debby after a very difficult hospital visit and she was lovely. A real credit to Marks.

  9. We really miss the wonderful bar at Bluewater where we enjoyed the fish platters and a coffee or wine in the past. We especially went to Bluewater and done our shopping there because of this treat. Also, you have changed all the store around just when we were getting used to the layout and could find things easily. Just a thought for those people with clipboards that think change justifies their job. Apart from this everything is fine.

  10. When I filled in my survey I neglected to mention a very helpful member of staff at your Truro shop. Her name is Sarah W.

    Thank you.

  11. Good old job Ann!
    During my visit at Bury St Edmunds, Ann was very kind and made sure we were comfortable throughout our trip. Ann is a very lovely woman and gave us lots of options to choose from, also choosing what is best for us. This woman deserves a pay rise!

  12. I would like to thank Christine form the Unit C, A1 Retail Park, London Road, Biggleswade, SG18 8PS.

    I was in the store with my son and was trying to buy him clothes for a college mock interview and was having trouble finding sizes to fit him due to him being 17 and between teenager and adult.

    I was in the fitting room with him and I saw a sales assistant and so thought I would ask for assistance and I could not have found anyone better to ask than Christine. From the minute I asked her a question about shirt / neck size she then went on to help me with the trousers, belt, shoes and tie.

    Not only did she offer advice on all the above, took time to explain to me how a neck size works, how belts are sold in different sizes, what shade of tie could be work with navy trousers and a lot more, she actually went on to the shop floor to look for suggestions and brought them into my son to try on.

    When he was trying the clothing on she remained there offering her assistance and talking my son through why something will work together and something else will not and from this we were able to build a complete interview wardrobe for my son.

    From the fitting room my son and I went to look for a pair of shoes and even though Christine was back on the checkout she had seen my son and I looking at the shoes and came over to offer her assistance once again. And, again because of her help we were able to comfortably chose a pair of suitable shoes.

    I believe her customer service was second to none, went above and beyond what I would have expected and all that I would have hoped for. Without her assistance and more so without her kindness and care I am certain my son and I would not have been able to put together such an amazing interview outfit and my son would not have felt as confident as he did when walking into his interview and subsequently pass with ease.

    Christine is a credit to M&S and I would be really grateful if my comments can be passed on to her because she deserves to know what a wonderful thing she did for my son and I on that day.

    I can only wish that every customer service experience I have going forward is the same as the one I experienced with Christine but I doubt very much it will be. M&S should be proud to have an employee like Christine and I only wish she would sprinkle her magic on every other customer facing person.

    Thank you, thank you, thank you Christine, you made a young man very proud of himself.

  13. I would like to thank Janine & Nat for their friendly service in the cafe at Bluewater this lunchtime (3 June). They were a credit to your company.

  14. I met Melinda today in M&S Men’s & Children’s Fashion at the Bracknell store. Melinda has served me before but as before gave second to none professional & kind help. It means so much to me because I am not well and an experience with a person can easily cause a grief if one is suffering from a condition or illness not many truly understand. It is not or was not Melinda’s job to understand my condition but she made it so much more easier for me to cope with. Thank you again. Kirsten
    FAO: Olly M&S Bracknell

  15. I was at Redhill on sea branch today 28/6/22. I had to return a faulty item .I was served by a lovely lady called Victoria. She was very helpful and solved my issue quickly. She is an asset to your company and would certainly use that branch again and recommend it to others .Thanks again Victoria i hope you are made aware of how good you were

  16. Hi M&S. I visited Prestatyn store today. Firstly into the food hall. Upon checkout a very helpful Lin pointed out that I had qualified for a free candle set and directed me to the correct til. Here I was served by a very friendly Kathryn. Then onto the cafe upstairs where the dishwasher had broken down and I just mentioned this (in jest) to Diane on the til but said I would forgive the paper cups. We had a natter and then she offered to serve my cappuccino in a proper cup.
    Wow what a team. You should be very proud of such great staff.

  17. I visited the M&S Outlet store in Manchester today, I never usually complete surveys or leave feedback. However I was compelled to congratulate the young man Jermaine on the till for his warm welcome, friendly manner and fantastic customer service, not only on my visit today but on several visits in the past in which he helped me with several queries including stock location and price queries on garments. I cannot fault my experience. What a warm welcoming atmosphere. Well done.

  18. Sir or Madam
    i write to report my thanks and appresciation. of the excellent welcome and service i get every day from all the staff at M&S store at Hertford -i use the store as my corner shop and am always met with oh so lovely smiles and greetings from all the staff each and everytime i enter the store. Sue on the till always shares a laugh with me and always asks as to my welflare and is always most helpfull and very courteous to me as are all the staff. I know i have said this previously but it really does start my every day to enter the store and be met by the kindness and friendlyness os everyone of the staff and for which i am more than appreciate off -thanks to everyone for your kindenss and helpfullness which is very much apprciated by this very thankfull 84 year old Codger

  19. I would like to complete the survey but it is impossible to find a way to do that on this complicated and quite ridiculous website How stupid.

    All I wish is to recommend SHIRON who went above and beyond excellent service at M&S Douglas on the Isle of Man, in the Tea Room. He is a real asset to the organisation.

    Fix this website for more comments.

  20. I have had a lovely shopping experience at your Longbridge, Birmingham store this morning. Sally, in the lingerie department was so helpful, knowledgeable and patient as she completed my bra fitting. It is thanks to her that I bought more than I had intended but it was a purchase that was long overdue.
    Then I went shopping in the food hall and was served by Linda, who it was also a pleasure to be served by.
    It is my favourite M&S store for these reasons.

  21. Hello
    Was in Omagh store today and was having difficult with a product. Andrea went above and beyond to help.

    Much appreciate


  22. I visited M&S Westfield at Shepherd’s Bush today to look for a product that I did not know if M&S do it. I did not find it in the relevent shelf and I asked a very kind employee, Hasnaa who went out of her way to search to see if they did the product which they did but none on the shelf.
    Although Hasnaa was very busy she did locate some of the items in the store room and brought it to me.
    I have been going to M&S for 40 years and this kind of warness and willingness to help is very hard to find nowdays.
    Well done Hasnaa x

  23. I would like to say how touched and moved I was by the service I received at Birmingham Airport’s M&S today. The help that Marie gave and the act of kindness from Ewe went above and beyond anything I would have expected.
    From a very appreciative customer.

  24. I visited today m&s in Stevenage. I didn’t plan to bye anything, until I started looking at the cosmetics and I had a lady come to me her name was Natalie and she explain everything about the products and actually I bought and she was great help very nice and polite.
    She recommended underwear for periods and I ended up doing more shopping that I was going in to buy.
    Great work you need more people like her thank-you 👏 😀 👍 🙂 again Natalie.

  25. I am a fan of M@S foods. Always excellent choice and taste. In Milngavie store today i was helped to find a product and later met Helen again on the checkout. Always a pleasure to meet knowledgeable ,helpful and friendly staff in store.


Leave a Comment